All Alltrue purchases are nonrefundable and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund. If you accidentally made a mistake to your order, we ask you to please email us as soon as possible at help@alltrue.com so we may work on updating your order prior to the order shipping.
If you have received a damaged product, or if you are missing a product, please email our Community Support Team at help@alltrue.com within two (2) weeks of delivery, and we will assist you with getting the item replaced! In order to help us expedite a replacement of any damaged product, please include a photo of the damages when reaching out to our Community Support Team.
If your delivery is missing, we ask to be notified via email within two (2) weeks of receiving your tracking information. All refunds are granted at the sole discretion of Alltrue.